FAQ

1. How long does it take for home delivery?

It normally takes 2 to 5 days for a delivery depending on the product in question and the delivery address. You will receive a tracking number that helps you track your order and status.

Our delivery partner is TCS. It is one of the most professional logistics partner in the country. For the latest update on delivery policies please visit the TCS website as these policies sometimes change.

You can visit TCS here
www.tcsexpress.com

2. Where is my order?

If you have received a confirmation email it will have a confirmation code with it. You can use this code and reply back to the email to get an update on the status of your order.

Please also note that once we have dispatched your order through our logistics partner, TCS, you'll receive an order tracking number as well. This will be emailed to you and sent to your phone. You can use this number on the link below to get the exact status of your delivery

www.tcsexpress.com/tracking

3. Can I cancel or edit my order?

You can cancel or edit your order before it is dispatched to TCS. Once TCS has issued a tracking number to us, the order cannot be changed because it has been dispatched.

If you need to cancel or edit your order you can contact us urgently on the following WhataApp number

+92 311 1222147

4. What is the refund policy?

Refund is only available in case the product delivered to you is defective. In such a case you must immediately notify us within 24 hours of receiving the package from our logistics partner.

Please contact us on the following WhatsApp number.

+92 311 1222147

We take 48 hours after receiving back to confirm if the warranty is applicable. If approved, we will require your bank details, JazzCash or EasyPaisa account details to transfer the refund.

5. What are the payment options?

There are several payment options available for you to purchase our amazing products, you can pick whichever suits you best from the list below.

1) Direct bank transfer
2) Jazz Cash
3) Easy Paisa
4) Cash on delivery

If you need any help with these, please contact us on our WhatsApp number.

+92 311 1222147

In case you have any other questions feel free to contact us.